1. CONCEPTS
1.1. Terms and conditions - these rules of hempplantuniverse.com page. They are also considered to be a contract of sale, if the conditions determined in the rules are met.
1.2. Website manager - Virginia Murauskienė, individual activity certificate no.: 1296053
1.3. Online store - hempplantuniverse.com.
1.4. The buyer is a natural or legal person, regardless of the legal form of the legal person that purchased the goods in the online store.
1.5. Product is any object sold in the online store.
1.6. A minor is a person under 18 years of age.
2. GENERAL CONDITIONS
2.1. These rules determine the general rights and obligations of the buyer and the seller, the purchase and payment for the goods, the delivery and return of the goods, the liability of the parties, as well as other relevant conditions.
2.2. The buyer has the right to order goods from the online store at any time of the day.
2.3. Together with the order placed by the buyer, these rules become the purchase-sale contract between the buyer and the seller and they are binding on both parties.
2.4. The buyer has the right to purchase goods in the online store only after prior confirmation that he agrees with these rules. The buyer's confirmation is expressed by marking the consent box. If the buyer does not agree with these rules, he does not have the right to purchase goods from the online store.
2.5. The seller does not accept liability in cases, when the buyer does not familiarize with these rules because he has been given such an opportunity.
2.6. The seller has the right to change or supplement these rules at any time (the reference to the latest version of the rules is provided at the end of the rules). Amendments to the Rules shall enter into force upon their making available to the public.
2.7. The seller does not assume responsibility if the product is purchased by a person who did not have such a right.
2.8. The seller does not assume responsibility for the use of the purchased products or any other negative consequences, if such have actually occurred. The buyer purchases and uses the products exclusively at his own risk.
3. RIGHTS AND OBLIGATIONS OF THE BUYER
3.1. The buyer has the rights provided by law, also, the rights established by these rules.
3.2. The buyer has the right to purchase the goods in accordance with the procedure established by these rules.
3.3. The buyer has the right to withdraw from the distance purchase-sale contract within 14 days without giving a reason (unless the specific product is classified as non-returnable according to the legal acts (this exception does not apply when there is a defect of the product)). This period is calculated from the time the buyer receives the ordered goods.
3.4. If the Buyer wants to buy goods, he must place an order and pay for it. Unpaid orders are not processed.
3.5. The buyer must provide his accurate and correct information in the order form. In case of providing of inaccurate or incorrect data, the buyer experiences the risk of possible negative consequences.
3.6. The buyer undertakes not to transfer his login details to third parties. If the login data is lost, the Seller must be notified immediately.
4. RIGHTS AND OBLIGATIONS OF THE SELLER
4.1. If the buyer tries to impair the stability or security of the online store, as well as if the buyer violates these rules, the seller has the right to suspend or revoke the buyer's registration.
4.2. The seller has the right to terminate its activities at any time without prior notice to the buyer.
4.3. The seller has the right to ask to pay costs of re-delivery, if the goods have not been delivered to the buyer because he indicated the incorrect address or other incorrect contact information.
4.4. The seller undertakes to enable the buyer to use the services of the online store in order to purchase goods from the seller.
4.5. The seller undertakes to deliver the purchased goods to the buyer in the manner chosen by the buyer or used in the online store (with one choice).
4.6. The seller undertakes to allow the buyer to use the other buyer‘s rights provided by law or which the seller himself undertakes to ensure by providing it in these rules.
4.7. The seller has the right to perform the direct marketing if the prior consent of the buyer is obtained for it. The buyer must be able to refuse these marketing messages easily.
4.8. The seller has the right to apply discounts according to his choice. The term of validity of discounts and conditions of application are determined by the seller.
5. CONCLUSION OF THE CONTRACT, PAYMENT AND DELIVERY OF GOODS
5.1. When the buyer selects the goods, he has the right to form a shopping basket, the buyer can pay for the shopping basket later. Prior to payment, the buyer must confirm that he has read these rules, and, after confirmation and payment, the purchase and sale contract is deemed to have been concluded.
5.2. The buyer agrees that all relevant information and documents required to complete the payment, as well as to deliver the goods, would be sent by e-mail.
5.3. The Buyer agrees that, if necessary, he can be contacted according to his contact information, if it is required in order to deliver the ordered goods properly or for solution of other issues.
5.4. The prices of goods are indicated in euro in the online store.
5.5. The goods are delivered to the buyer within the term specified in the online store (this term is specified during placing of the order).
5.6. The seller stores all submitted orders in its database.
5.7. If the buyer provides the incorrect / inaccurate contact information or the wrong / inaccurate delivery address, he must notify the seller immediately. The entire risk of providing such information is on the buyer.
5.8. The seller is released from liability for non-delivery or late delivery of the goods if it happened due to force majeure, as provided by law. The seller must inform the buyer of the circumstances of force majeure without undue delay.
5.9. Upon delivery of the goods, the buyer must inspect them, in the event of non-conformity or defect of the goods, the buyer must immediately inform the seller (unless those defects do not prevent him from using the goods and he has no claims).
5.10. The price of the goods is indicated in the online store.
5.11. The delivery price of goods is indicated in the online store when the buyer fills in the order form in full.
5.12. If customs duties are applied to the delivery of the goods, these duties shall be paid by the buyer.
6. WARRANTY TERMS AND RETURN OF GOODS
6.1. The description / features of each product are specified in the online store and, confirming the order, the buyer confirms that the product presented in the online store is suitable for him.
6.2. The warranty terms, which are determined by legal acts, are applied for goods, which are sold by the seller
6.3. The buyer has the right to return the goods to the seller within 30 days from the date of receipt (unless the specific goods are classified as non-returnable according to the legal acts (this exception does not apply when there is a defect in the goods).
6.4. In order to exercise the right of return, the product must be unused, undamaged, retain its consumer properties and must not have lost its commercial appearance (except for changes in appearance, which are unavoidable in order to inspect the goods).
6.5. In order to return or exchange the product, the buyer must submit a written request to the seller, stating whether the return or exchange of the product is intended, as well as the reasons for such return or exchange. The application must be accompanied by the document certifying payment for the goods.
6.6. When the buyer sends the goods to the seller for return or replacement due to defects or repairing the defects of the goods, the seller pays the delivery costs in case if the goods, which were sent, have defects. If no defects are found in the goods, the shipping costs are paid by the buyer.
6.7. The Seller has the right not to accept the goods returned by the buyer if the buyer does not follow the procedure for returning the goods set forth in these rules.
6.8. The Seller must inform the buyer within 14 days whether the returned/replaced product meets the above conditions. The transfer of information is performed in writing by the contacts specified by the buyer.
6.9. The seller may not return the money paid to the buyer until the goods have been returned to the seller.
7. FINAL PROVISIONS
7.1. Communication between the buyer and seller takes place by in the written form by e-mail [email protected].
7.2. If you believe that your rights have been violated, please contact us by e-mail above. You can also contact us by this e-mail on any other matter related to the activities of the online store.
7.3. If any of the provisions of these rules becomes invalid in whole or in part, the nullity of such provision shall not affect the validity of the other provisions.
7.5. All relations arising from this Contract shall be the subject of good-faith negotiations.In case of failure to resolve the dispute in good faith, the jurisdiction of dispute resolution is the Netherlands.
7.6. In the event of damages, the guilty party must compensate the other party for the damages.
7.7. You can review the current version of the rules at any time of the day by following this link: https://hempplantuniverse.com/terms-and-conditions/. At the end of the rules, it is always indicated when the rules were last updated.
7.8. You can review the current version of the Privacy Policy at any time of the day by following this link: https://hempplantuniverse.com/privacy-policy/.
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